Course curriculum

  • 1

    Welcome to EHC!

    • WELCOME!

    • Who are we?
  • 2

    Prior to Start Date

    • ETHICAL PRINCIPLES

    • Confidientiality

    • Conflict of Interest

    • Email Policy
  • 3

    Getting Started

    • Important Forms

    • Key Information

    • We want to get to know you too!
  • 4

    Daily Tasks and responsibilities

    • Responsibilities

    • Daily Tasks Checklist

    • Monthly Tasks / Reports to complete

    • Sending a FAX

    • Online Zoom Session Procedure

    • Handling Complaints Procedure

  • 5

    Who we work with

    • Overview of clientele and organisations

    • NDIS Clients

    • Medicare Clients

    • Private/Health Insurance Clients

    • Employee Assistance Program - EAP

    • Worksafe and TAC

    • Hypnotherapy

    • Department of Veteran Affairs (DVA)

    • Ambulance Victoria

    • Australian Defence Force: Bupa
  • 6

    Key Systems

    • OVERVIEW OF KEY SYSTEMS

    • 1. Halaxy

    • 2. FreshDesk and FreshCaller

    • 3. Billing Systems

    • 4. Hassl

    • 5. Dashlane

    • 6. Coviu
  • 7

    Compliance/ Referral Validity across agencies

    • Referral Validity across Agencies
  • 8

    Emergency Procedures

    • Work, Health and Safety in the Workplace

  • 9

    What you need to be prepared for your first day!

    • what to bring on your first day

  • 10

    Active Client Follow Up

    • Module 1: the how-to (for clinicians)

    • Module 2: How to brief your client about active client follow up (for clinicians)

    • Module 3: How to conduct active client follow up depending on your preferred model (for clinicians)

    • Supplementary Diagram for Active Client Follow Up Processes

  • 11

    Waitlisting

    • Waitlisted Clients
  • 12

    Password Sharing

    • Dashlane

  • 13

    Fees

    • How to add a fee

    • About our fees
  • 14

    Reports

    • Completing a financial report

    • Reports/Communication Reports

    • Appointment Reports

    • Patient Reports

    • Managing client file request
  • 15

    Intake Script

    • Intake Script

    • Additional Information at Intake (Agency/ Medicare Related)

    • Intake Process
  • 16

    NDIS Stages

    • Halaxy Tasks:
  • 17

    Clinicians and suitable referrals

    • Our Team

    • Suitable Referrals for our clinicians

  • 18

    How to create a QR code for your Google Form

    • How to create a QR code for your Google Form